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A working environment is supposed to be a safe and professional one. However, this isn’t always the case. Sometimes things can build and build until they explode and nobody may have seen the signs. It can be between two employees, but sometimes, it can also happen between an employee and a client.
A client may be going through an unbelievable amount of stress and something may be said by the employee (not to enrage the client) and it can set off a client. Things like this do happen and will continue to happen, so the best thing to do is to try and reduce such dangers. If necessary, you may have to take legal action and consult with an employment lawyer before the workplace tension escalates into violence.
Here are some helpful hints about workplace violence and how to handle it.